CLEAResult - Corporate Office

Customer Service Representative

Job ID
2017-5112
Physical Job Location
Duluth, Minnesota

Overview

Customerlink is the contact center of CLEAResult the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.

We offer:

401 K plan, paid vacation, pay holidays, paid sick leave, medical and dental plans.

 

Pay rate $10.00 hour + commission +  incentives for performance. Training will be conduted in Duluth, MN or Tempe, AZ

 

If you are ambitious, fast, transparent, with a reliable attendance and commitment to customer satisfaction you are the perfect match to be part of our team.


 

Responsibilities

This a sales & service position  with primary focus on  make sure to  help our customers save energy and money without sacrificing comfort. The CSR  must be friendly, professional and genuinely interested in the needs of our customers receiving inbound and making outbound calls to existing and current customers in an effort proactively  address various customer related needs., achieving  daily, weekly, monthly sales targets established by the call center  managers. 

  • Make outbound calls to retain/recapture or offer plans to  customers.
  • Maintain an acceptable volume of various customer retention and sales per week and month.
  • Accurately document and update customer records in the computer system.
  • Maintain high levels of confidentiality. 
  • Proactively offer products and close sales that result from an initial incoming contact with the customer.

 

Qualifications

  • Minimum of 6 months of previous experience within a customer facing environment required;
  • Call Center experience  in an inbound/outbound sales environment preferred
  • Sales oriented with  focus on customer service satisfaction.
  • “How can I help you?” attitude
  • Some technical conditions to work from home.
  • Strong desire to work within a team oriented environment with high level of collaboration and teamwork
  • Type 35+ WPM, and ability to navigate through several internet based applications
  • Proficient in Windows-based computer programs with excellent navigation skills
  • Punctual and high attendance reliability.
  • High School Diploma or GED required

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